Flooding in Mid-Michigan…
Flooding is causing hazardous conditions in parts of Mid-Michigan. Although contingency plans are in place, some service delays and disruptions can be anticipated for inbound and outbound shipments in parts of Mid-Michigan. Carriers are committed to providing service to the best of their ability in areas that can be safely accessed.
Closed Memorial Day…
Pony Mailing will be closed on Monday, May 25th, for Memorial Day.
FedEx Express pick up times…
FedEx Express will have an earlier pick up time due to COVID-19. The new pick up time will be at 3:45pm, Mon – Fri.
FedEx and UPS are currently not guaranteeing delivery dates for their overnight and air services. All carriers are suspending signature requirements in an effort to minimize physical interactions, customers may be asked to verify recipient name in lieu of a physical signature.
A letter from Pony…
We are all feeling concerned about the spread of COVID-19 and are struggling to adjust our lifestyles to minimize exposure and spread to those around us. With that in mind, Pony Mailing is also adjusting to minimize exposure both to our employees and to our valued customers. We are continuing with our cleaning protocols and regularly wiping down copiers and countertops. We will be wiping down our outside and inside door handles, our mailboxes, etc. Basically anything we or the customer can touch will be wiped down regularly with Lysol spray.
At the same time, we ask our customers to help control those things that you can. If you have any symptoms of respiratory illness, even if you think it is a lingering cough from a previous illness, please do what you can to avoid any group situation to include going to retail establishments. We understand that some of our customers may need our services but feel uncomfortable with coming into the store during the COVID-19 outbreak. We are thinking of our customers that are not sick but are in a high-risk group such as our seniors, or those with an underlying health condition. We can take your drop-off packages from your car if you would like to call us when you arrive, as customer volumes permit. We will not be responsible, however, if you just leave your package outside.
We will keep our customers informed about any changes that UPS, FedEx, USPS, or DHL are making to minimize the effect of the virus on their employees. Changes are being announced dialing at all levels of society and we will do our best to stay abreast of changes.
We are thankful for each and every one of you that choose Pony Mailing for you packing and shipping needs. We feel a deep sense of responsibility toward you and toward keeping our store free from the COVID-19 virus.
New Temporary Store Hours…
Due to the growing Corona Virus concerns we are now experiencing on Whidbey Island, we will be adjusting our store hours to the following for the time being:
Xfinity Authorized Retailer…
We are proud to be an Xfinity Authorized Retailer. Click the button below to get a personalized quote for services.