What’s New


International Mail Service Suspensions

International Mail Service Updates Related to COVID-19

Resumption of Mail Services

On May 3, 2022, the Postal Service™ received a notification from Canada Post, the designated operator of Canada, advising that, as of May 1, 2022, the on-time delivery guarantee has been reinstated and the previously declared force majeure for all international letter-post, parcel-post and EMS items has ended.

Effective Friday, April 29, 2022, the Postal Service™ will resume acceptance of the following services destined to New Zealand:

  • First-Class Package International Service (FCPIS)
  • Commercial ePacket (CeP)
  • International Priority Airmail (IPA) Packets
  • International Surface Air Lift (ISAL) Packets

On April 22, 2022, the Postal Service™ received a notification from Poste Italiane, the designated operator of Italy, advising that postal operations across its network have returned to normal. As a result, Poste Italiane is now once again able to guarantee compliance with delivery standards and deadlines for all letter-post, parcel-post and EMS items.

On April 4, 2022, the Postal Service™ received a notification from Hongkong Post, the designated operator of Hong Kong, advising that operations at airmail facilities have resumed as normal.


Suspension of Mail Services

Effective April 29, 2022, the Postal Service will suspend international mail acceptance to China until further notice due to unavailable transportation. 

Customers are asked to refrain from mailing the following service to China until further notice:

  • Priority Mail International (PMI)


Updated: May 3, 2022

The Postal Service™ is temporarily suspending international mail acceptance for certain destinations due to impacts related to the COVID-19 pandemic and other unrelated service disruptions. Customers: please refrain from mailing items addressed to the countries listed here, until further notice.


Afghanistan China*** New Zealand** South Sudan
Australia* Cuba Papua New Guinea Syria
Bhutan Laos Russia Timor-Leste
Brunei Libya Samoa Turkmenistan
Chad Mongolia Solomon Islands Yemen

These service disruptions affect Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.

*Australia’s service disruption affects Priority Mail International® (PMI), International Priority Airmail® (IPA®) M-Bags, , International Surface Air Lift® (ISAL®) M-Bags, and Airmail M-Bags.

**New Zealand’s service disruption affects Priority Mail International® (PMI), International Priority Airmail® (IPA®) M-Bags, International Surface Air Lift® (ISAL®) M-Bags, and Airmail M-Bags.

***China’s service disruption affects Priority Mail International® (PMI)

Unless otherwise noted, service suspensions to a particular country do not affect delivery of military and diplomatic mail.


COVID-19 Test Kits Will NOT Be Sent to PMBs

The Biden administration recently announced its program for Americans to request free at-home Covid-19 test kits from the US Postal Service—this is a federal program which seems to exclude PMBs as valid residencies. These free at-home COVID-19 tests can be ordered on www.covidtests.gov. Limit of 1 order per household. Each order contains 4 individual tests.


Carrier updates…

All carriers are suspending signature requirements in an effort to minimize physical interactions, customers may be asked to verify recipient name in lieu of a physical signature.


A letter from Pony…

We are all feeling concerned about the spread of COVID-19 and are struggling to adjust our lifestyles to minimize exposure and spread to those around us. With that in mind, Pony Mailing is also adjusting to minimize exposure both to our employees and to our valued customers. We are continuing with our cleaning protocols and regularly wiping down copiers and countertops. We will be wiping down our outside and inside door handles, our mailboxes, etc. Basically anything we or the customer can touch will be wiped down regularly with Lysol spray.

At the same time, we ask our customers to help control those things that you can. If you have any symptoms of respiratory illness, even if you think it is a lingering cough from a previous illness, please do what you can to avoid any group situation to include going to retail establishments. We understand that some of our customers may need our services but feel uncomfortable with coming into the store during the COVID-19 outbreak. We are thinking of our customers that are not sick but are in a high-risk group such as our seniors, or those with an underlying health condition. We can take your drop-off packages from your car if you would like to call us when you arrive, as customer volumes permit. We will not be responsible, however, if you just leave your package outside.

We will keep our customers informed about any changes that UPS, FedEx, USPS, or DHL are making to minimize the effect of the virus on their employees. Changes are being announced dialing at all levels of society and we will do our best to stay abreast of changes.

We are thankful for each and every one of you that choose Pony Mailing for you packing and shipping needs. We feel a deep sense of responsibility toward you and toward keeping our store free from the COVID-19 virus.


Xfinity Authorized Retailer…

We are proud to be an Xfinity Authorized Retailer. Click the button below to get a personalized quote for services.

Get an Xfinity quote!